Systems Thinking in Product Management
Start here to understand why fixing one department can make the whole operation worse.
Read the article →Start with a question
Probabilistic Delivery Forecasting for Product Managers
Learn to discuss delivery dates as ranges and confidence levels rather than promises.
Read the article →Product Discovery Frameworks: The Framework Is Not the Product
Explore how to turn an ambiguous request into a problem worth investigating.
Read the article →Prefer to explore? Try changing a transport planner’s priorities →
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Topic Guides
Six clusters that collect the articles into readable sequences. Systems thinking, transport optimisation, AI, forecasting, operational software, and a new product-management series starting with discovery, with later stages planned - each with a starting point and a suggested order. The best entry point if you are not sure where to begin.
Browse topic guidesArticles
Long-form pieces explaining one concept at a time - objective functions, tabu search, theory of constraints, Work as Imagined, compound probability - each framed through a piece of British comedy or a dead academic. Filter by category to find the ones relevant to you.
Browse articlesSimulations
Interactive models you can actually drive: adjust the constraint, the cooling schedule, or the strength of a feedback loop and watch the system respond. Useful if you would rather see a concept behave than read a description of it.
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Short reviews of the books behind the articles — Sapiens, Nexus, Foucault, software specification — covering what each one argues and what it changed about how I work.
See the reading listDissertations
Two pieces of primary research, available as full PDFs: tuning a genetic algorithm for the Travelling Salesman Problem using Design of Experiments, and a SERVQUAL study of service quality and student loyalty.
Read the researchMy approach
The method underneath the writing: how I move from an ambiguous operational problem to a specification, and how strategy, customer problems, operational reality, and technical delivery get reconciled.
Read the approach