My qualifications aren’t just credentials — they’re the methodological backbone of the product work I deliver. Each study informs how I design systems, model behaviour, and build tools that help organisations make sharper, more confident decisions.
Postgraduate Research on Optimisation and Service Quality
Servqual and the Antecedents of Student Loyalty
Richard Faint's 2009 MBA dissertation at the University of Leicester, using SERVQUAL to investigate service quality, satisfaction and student loyalty.
Key finding: Satisfaction partly mediated the relationship between service quality and loyalty; poor administrative quality was a strong source of dissatisfaction.
In practice: Look at the whole customer experience, including everyday service friction, when investigating loyalty.
Read DissertationGenetic Algorithms and Design of Experiments
Richard Faint's MSc dissertation applying Design of Experiments to tune a genetic algorithm for UK logistics route optimisation problems.
Key finding: In this study, the genetic algorithm improved on manual planning, and the best parameter settings varied with route size.
In practice: Tune an optimiser for the problem rather than assuming one configuration works everywhere.
Read Dissertation